JM77 Privacy Policy — How We Handle Your Data

1 About This Policy

This Privacy Policy describes how JM77 (operating at jm77.win) collects, uses, stores and protects personal data belonging to players who register and use the platform. It also describes the rights available to players regarding their own data and the process for exercising those rights.

JM77 is an online gaming platform serving players in Pakistan. The platform supports PKR-denominated accounts and integrates with local payment channels including JazzCash, Easypaisa and Raast. Because financial transactions are involved, some level of personal data collection is unavoidable — this policy is transparent about exactly what that involves.

This policy applies to data collected through the JM77 website, any mobile-optimised version of the site, and through communications between players and JM77 support staff.

2 Data We Collect

JM77 collects personal data in two ways: information you provide directly, and information collected automatically through your use of the platform.

Data Category	Examples	How Collected
Identity Data	Full name, date of birth, CNIC number (when requested for verification)	Provided by you during registration or verification
Contact Data	Mobile number, email address	Provided by you at registration
Account Data	Username, account history, game sessions, bet history, bonus usage	Generated automatically through platform use
Financial Data	Deposit and withdrawal amounts, payment method references (e.g. JazzCash account number), transaction history	Generated through deposit and withdrawal activity
Technical Data	IP address, device type, browser, operating system, session timestamps	Collected automatically when you access the platform
Communication Data	Support messages, chat logs, email correspondence	Collected when you contact JM77 support

JM77 does not intentionally collect sensitive personal data such as biometric information, health data or religious or political views. If you include any such information voluntarily in a support message or communication, it will not be stored beyond the resolution of the relevant query.

3 How We Use Your Data

Personal data collected by JM77 is used for the following purposes:

• Account management: Creating and maintaining your player account, processing logins, and managing account settings.
• Transaction processing: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast and bank transfer, and maintaining an accurate transaction record.
• Identity verification: Confirming that account holders are who they say they are, and that they meet the age requirement of 18 years or older.
• Platform security: Detecting and preventing fraud, unauthorised access, duplicate accounts and other activity that breaches JM77's Terms and Conditions.
• Customer support: Responding to queries, resolving disputes and providing assistance with account issues.
• Responsible gaming: Monitoring for signs of problematic gambling patterns and applying self-exclusion or account restrictions where requested or required.
• Platform improvement: Analysing aggregate usage data to understand how players use the platform and to improve the game library, navigation and features.
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal updates and security alerts. Promotional communications are only sent where you have opted in.

4 Payment Data and PKR Transactions

JM77 processes all player transactions in PKR. Payment data is handled with particular care given its sensitive nature. The following applies to all payment activity on JM77:

• JM77 records the payment method reference (such as a JazzCash or Easypaisa account number) associated with each transaction for verification and withdrawal matching purposes.
• Full payment credentials, wallet PINs, bank passwords and similar authentication data are never stored by JM77. Transactions are processed through secure payment provider channels where such credentials are entered directly.
• Transaction records — amounts, dates, reference numbers and method — are retained as part of your account history for account management and dispute resolution purposes.
• JM77 may cross-reference the payment method used with the identity information registered to your account. Deposits from payment methods that do not match the registered account holder may be flagged for review.

5 Data Sharing

JM77 does not sell, rent or trade personal data. Data may be shared in limited circumstances with the following categories of third party:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive transaction data necessary to process deposits and withdrawals. These providers handle their share of your data under their own privacy frameworks.
• Game technology providers: Providers of slot, live casino, bingo and fish game content may receive session and game data in order to operate the games and resolve technical disputes. Game providers do not receive your full identity or payment data.
• Identity verification services: If JM77 uses a third-party verification service to confirm age or identity, relevant identity documents may be processed by that provider. Verification providers are required to handle data securely and are not permitted to use it for any other purpose.
• Legal requirements: JM77 may disclose personal data where required to do so by applicable law, court order or to protect the safety and security of the platform and its players.

No data is shared with social media platforms, advertising networks or data brokers for marketing or profiling purposes.

6 Data Retention

JM77 retains personal data for as long as your account is active and for a reasonable period thereafter to handle any outstanding disputes, withdrawal requests, or compliance requirements.

When an account is closed — whether at your request or due to a terms breach — personal data is generally retained for a period of five years to allow for dispute resolution, fraud investigation and compliance with any applicable record-keeping obligations. After this period, data is securely deleted or anonymised.

Transaction data (deposit and withdrawal records) may be retained for longer periods where required by financial record-keeping standards.

Communication data (support messages) is retained for the duration necessary to resolve the relevant query and for a reasonable period thereafter in case follow-up is needed.

7 Cookies and Tracking Technologies

JM77 uses cookies and similar tracking technologies to operate the platform and improve the player experience. The types of cookies used include:

• Essential cookies: Required for the platform to function. These handle session management, login state, and security checks. They cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, where sessions start and end, and how game sections are used. This data is processed in aggregate and is not tied to individual identities for marketing purposes.
• Preference cookies: Remember settings you have chosen, such as language preferences or notification settings, so you do not have to reset them each session.

You can manage cookie preferences through your browser settings. Disabling all cookies may affect the functionality of certain platform features. JM77 does not use advertising or cross-site tracking cookies.

8 Security Measures

JM77 takes the security of player data seriously. The following measures are in place to protect personal and financial information:

• All data in transit between your device and JM77 is encrypted using HTTPS/TLS.
• Stored personal data is encrypted at rest using industry-standard encryption.
• Access to personal data within JM77's internal systems is role-restricted — staff can only access data relevant to their specific function.
• Account login is protected by password requirements. Players are strongly encouraged to use a unique, strong password for their JM77 account and to keep it confidential.
• Suspicious login attempts and unusual account activity are monitored and flagged for review.

No system is completely immune to security incidents. In the event of a data breach that affects player data in a material way, JM77 will notify affected players as soon as reasonably practicable.

9 Your Rights Over Your Data

As a JM77 player you have the following rights regarding your personal data. To exercise any of these rights, contact JM77 support from the email address registered to your account.

10 Children's Privacy

JM77 is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under the age of 18. If JM77 becomes aware that an account belongs to a minor, the account will be closed immediately and any associated data deleted as soon as practicable, subject to any record-keeping requirements related to the closure.

If you are a parent or guardian and believe your child has registered on JM77, please contact support immediately so the account can be investigated and closed without delay.

11 Updates to This Privacy Policy

JM77 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes to payment integrations or other relevant developments. When material changes are made, the "last updated" date at the top of this page will be revised.

Continued use of JM77 after a policy update constitutes acceptance of the revised policy. If you do not agree with any updates, you should stop using the platform and contact support to request account closure and data deletion.

We recommend reviewing this page periodically so you are always aware of how your data is being handled.

12 Contact Us

For any queries related to this Privacy Policy, your personal data, or your rights as a player, please contact the JM77 support team. Please contact us from the email address registered to your account so we can verify your identity and process your request efficiently.

Support is available around the clock. Data-related requests will be acknowledged promptly and handled within a reasonable period depending on the complexity of the request.